ResponsibilitiesThe key accountabilities for those activities are to:
- Deliver services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement.
- Ensure consistent service delivery of agreed process and complete transaction tracking to capture SLAs.
- Identify service delivery and process improvement opportunities in the assigned process.
- Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements.
- Partner with team to execute plans to improve customer satisfaction with a focus on processes.
- Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization.
- Manage escalation and takes ownership for ultimate issue resolution.
- Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed.
- Ensure knowledge management platform is updated.
Qualifications
- 0-1 years of HR Shared Services process and SLA management experience
- Service management and ticket management system experience
- Customer orientation
- Process management and continuous improvement with a focus on optimization and productivity
Job Application:
https://www.pepsicojobs.com/main/jobs/164751?lang=en-us&iisn=linkedin
للتواصل معنا:
https://bit.ly/3h4cjKt
تابعونا على Telegram لمزيد من الوظائف.