Account Advisor II – Social Media

Role Summary

Account Advisor -Social Media is responsible for providing exceptional customer experience to users and developing Talabat’s online community. He/she acts as the brand’s spokesperson, by communicating with users on social media channels aligned with talabat’s brand values.

If you’re looking to embark on a digital marketing career, keep reading as this role could be just for you!


  • Provide exceptional customer experience on social media channels – including but not limited to replying to customers inquiries, requests, complaints, and escalations in a timely manner, taking actions to retain customers whenever needed
  • Interact with community members and customers in a professional, personable, and timely manner to grow and keep the community alive
  • Monitor, track and report on community feedback and online reviews
  • Strengthen relationships with our loyal customers and key influencers within the community.
  • Deploy social listening tools to monitor positive/negative comments and topic trends, and strive to boost engagement and resolve any potential conflicts that may affect brand reputation
  • Be creative in responses and formulating the replies in the FAQ sheets.

Skills & Qualifications

  • BSc Degree in Marketing, Business Administration, or Equivalent.
  • Fluent in Arabic and English Languages (especially written communication and content writing).
  • Experience planning and leading community initiatives
  • Ability to identify and track relevant community KPIs
  • Attention to detail, critical-thinker and problem-solver
  • An average of 1-2 years of experience in social media management, on-line content writing, community management or similar role
  • Open and receptive to new, dynamic, and creative ideas that engage and attract social media audiences and the brand’s customers and influencers from different cultures and backgrounds.
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