1. Branch management Propose plans and activities for the branch which align with BND’s overall objectives
2. Sales Manage branch sales activities and deliver branch sales in line with budget
3. Business development Develop marketing and business opportunities by representing the bank externally and in the community
4. Priority customers Manage priority customers and deliver sales of services and products
5. Customer service Deliver excellent customer service, manage customer service initiatives service and ensure high levels of customer satisfaction.
6. Branch operations Manage branch operations to ensure all operations and processing are in line with timeframes and procedures, specifically monitor dormant, minors and deceased accounts as well as high risk clients
7. Main Vault audits: random monthly vault audit to ensure compliance and accuracy
8. Marketing Manage marketing and sales campaigns and initiatives in coordination with Retail division
9. Premises Manage premises issues and ensure refurbishment, security and maintenance issues are addressed
10. Quality of service and effective communication Deliver timely services and effective communication with clients all the time.
- Bachelor’s Degree in relevant discipline
- Or equivalent experience
- Knowledge of retail banking products and services
- Good understanding of customer needs, Trade Finance & other corporate services
- Knowledge of retail network operations and procedures
- At least 10 years’ banking sector experience
- Experience of a range of retail banking roles
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