Client Relations Management Specialist

 Job Tasks, Duties, and Responsibilities:


• Answer all inquiries on the relevant system.

• Recommend Therapist based on the Specialty, available Time Slots, price.

• Therapist relationship management, improve therapist activation and engagement.

• Provide Client and therapists with accurate information about session timing or Promo Codes if available, through web chat and emails.

• Follow up on sessions with Client / Therapist on relevant system (Online, browser, internet connection, device, and to make sure that they know how to use the website).

• Troubleshooting within Session.

• Check Client Feedback through the operation system.

• Records customer inquiries by documenting inquiry and response in the relevant documents.

• Responsible for rescheduling, cancellation and refund sessions.

• Improve the area of retention and proactive engagement by outbound methods and executing growth strategies.




Area of knowledge:


● Bachelor’s degree

● + 2 years of experience in Customer Relationship Management

Area of knowledge:

· Customer services

· Sales

Technical skills:

· Excel user

· Good English Interaction

· Writing communication

· Handling customers

· Communication

Job Competencies:

● Integrity

● Problem-solving

● Attention to details

● Quality focus

● Team player with experience to ensure successful delivery of solutions.

● Proactive


Job Application:


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