Customer Service Representative

Accountabilities:

  • Ensures day to day order processing for Frito Lay North America including but not limited to order confirmation, order cleansing, management/creation of ICRs/Filters
  • Customer communications – managing adds/cuts, missing order communication and off template orders
  • Confirmation of order completion
  • Backfill other CSRs on vacations

QualificationsKey Skills/Experience RequiredFor a candidate to succeed in this role, she or he will need:

  • 1-3 years of Frito Lay sales/supply chain experience
  • Fluent in English
  • Bachelor’s degree preferred
  • Frito Lay Field Sales Operations/Plant experience preferred
  • Strong verbal and written communication skills to effectively interact with all levels of management
  • Ability to provide superior customer service with strong follow up skills
  • Working knowledge of order processing and order life-cycle, PWM, IPM/ICS
  • Demonstrated Capability of the FLNA SAP solution
  • Proficient in Microsoft Suite applications
  • Demonstrated ability to work in a results oriented, challenging environment

Job Application:
https://www.pepsicojobs.com/main/jobs/133521?lang=en-us&iisn=linkedin

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