Customer Service Officer, Inbound Call Center (Mashreq Global Network, Egypt)

Job Purpose:

To delight internal and external customers over the telephone

Key Result Areas:

  • Interact with customers over the phone to understand their banking needs.
  • Provide excellent customer service to achieve customer loyalty.
  • Resolve problems over the telephone on the spot.
  • Convert sales opportunities in order to meet financial targets.
  • Clarify and explain procedures and products over the telephone.
  • Capture and report customer feedback towards continual product development.

Knowledge, skills & experience:

  • University Graduate (preferably with some finance / banking or maths component).
  • Bilingual.
  • 1 – 3 years experience
  • Very customer focused
  • Computer literate
  • Excellent communication skills
  • Strong listening skills.

Job Application:

للتواصل معنا:
تابعونا على Telegram لمزيد من الوظائف.


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