Customer Service Executive-Collections – GSC Cairo

Principal Responsibilities :

  • Manage a portfolio of live, current and overdue debit balance customer accounts through inbound/outbound calls and other communication channels.
  • Contacting customers to inform on delinquency, encourage on-time payments and set up payment plans that can facilitate good credit.
  • Processing customer payments, account adjustments and customer refunds where appropriate.
  • Resolve queries in a timely and satisfactory manner.
  • Through day-to-day activity, consider updates to departmental processes to ensure that customers are processed through the collections process as smoothly as possible.
  • Facilitate and record escalations to the Collections Manager.
  • Perform against targets individually whilst contributing to the overall productivity of the team.


Requirements :

  • Ability to speak, understand and communicate in English fluently.
  • Ability to write business letters and reports.
  • Excellent email conversational / telephone skills.
  • Ability to learn quickly, retain and transfer knowledge appropriately.
  • Ability to understand and interpret numeric data.
  • Flexibility to work in shifts.
  • Ability to build rapport with and relate to a wider range of people.
  • Good MS Office Skills (Excel, PowerPoint, Word)
  • Ability to learn and implement the process updates or changes quickly and accurately.
  • Ability to understand and interpret numeric data.
  • Ability to multi task.
  • All applicants must have a minimum performance rating of good.
  • Strong communication & time management skills are required.
  • Ability to communicate through emails.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

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