Customer service advisor – Italian speaker
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
- (B1/C1) Italian level / Fluency is a must
- Flexible with rotational shifts.
- Ability to work in a time-critical environment.
- Able to speak with customers in a calm, enthusiastic and friendly tone of voice.
- Fluency in both written and speaking in the language.
تابعونا على Telegram لمزيد من الوظائف.