Team Lead Restaurants’ Operations

Role Summary

Managing the restaurant operations team at regional level for providing a quality, up to date and efficient service from partners on Talabat portal.


  • To Execute the assigned tasks in regional level and distribute the manpower in accordance with the workload
  • Ensuring all tasks (onboarding calls and restaurant quality program) are handled efficiently, correctly and timely in regional level
  • Tracking and improving the overall team performance
  • Listening agent calls and scoring them in terms of quality
  • Monitoring operation trends and taking Pro/ retroactive actions.
  • Managing team attendance, utilization and Occupancy according to business needs
  • Reporting Team KPI EOM
  • Put team schedule based on Business needs
  • Providing support to Restaurant Operations Supervisor in his/her daily tasks
  • Monitoring individual performance of Key Accounts and identifying their problems
  • Responding to Account Managers for open back requests on low performing restaurants
  • Analyzing daily efficiency of RQ program and come up with suggestions to increase the efficiency
  • Working together with other departments to reduce the fail rate, issue rate and ensure a stable reporting structure and increase the individual performances of restaurants


  • Very Good English spoken ,Written is Mandatory
  • Very good excel and analytical tools is Mandatory
  • Outbound Queue experience is Mandatory
  • Very good knowledge with partners kpi and performance indicators is Preferable
  • Bachelor’s Degree in any discipline
  • MS Office, Excel Certification.
  • Minimum 5 years full time professional experience in related field.
  • Minimum 2 years full time managerial experience in related field.
  • Knowledge of data entry software.
  • Knowledge of CRM, BI reporting tools
  • Time Management Skills.
  • Analytical & Problem Solving Skills.
  • Communication Skills (Written & Verbal).
  • Typing, Leadership, Team Working and Customer Service Skills
  • Organizing Skills.·
  • Ability to set and meet targets.
  • Ability to deliver work with high degree of accuracy and attentive to detail.
  • Ability to work with team and motivate them
  • Ability to analyze data and read graphs

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