Specialist, Operations Reporting

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Specialist, Operations Reporting

فى شركة concentrix 


  • Provides/reports metrics as required;
  • Proactively tries to improve reporting system;
  • Pull up from the respective tools on a daily / weekly / monthly / quarterly basis reports in relation to team performance
  • Supporting management team and participating in projects that aim to boost department’s efficiency in terms of reporting/scheduling and RTA


  • Responsible for the WFM within the account
  • Responsible for preparing, updating and approving schedules
  • POC for the client WFM representatives
  • Responsible for the attendance tracking – manual trackers, attendance tools etc.

Business Controls

  • Focal point for business controls in within the department;
  • Responsible for company compliance testing;
  • Working with sensitive personal information (SPI) and sensitive business information (SBI);
  • Adheres to all Health and Safety regulations, internal Concentrix, IT and local policies and procedures
  • Performs additional tasks according to business needs


Working experience

  • Experience within the environment of customer relationship management

Language Skills

  • Fluent level of English, both written and verbal

PC Skills

  • Excellent knowledge in MS Office applications
  • Proficient use of Excel for reporting and analysis
  • Strong analytical skills

Personal Skills

  • Flexible with the ability to manage a demanding and changing workload
  • Excellent communication, presentation and time management skills
  • Self-driven and motivated.
  • Innovative and initiative individual.
  • Ability to work in a team and independently

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