تقدر تقدم فى وظيفة
Specialist, Operations Reporting
فى شركة concentrix
Reporting
- Provides/reports metrics as required;
- Proactively tries to improve reporting system;
- Pull up from the respective tools on a daily / weekly / monthly / quarterly basis reports in relation to team performance
- Supporting management team and participating in projects that aim to boost department’s efficiency in terms of reporting/scheduling and RTA
WFM
- Responsible for the WFM within the account
- Responsible for preparing, updating and approving schedules
- POC for the client WFM representatives
- Responsible for the attendance tracking – manual trackers, attendance tools etc.
Business Controls
- Focal point for business controls in within the department;
- Responsible for company compliance testing;
- Working with sensitive personal information (SPI) and sensitive business information (SBI);
- Adheres to all Health and Safety regulations, internal Concentrix, IT and local policies and procedures
- Performs additional tasks according to business needs
Requirements
Working experience
- Experience within the environment of customer relationship management
Language Skills
- Fluent level of English, both written and verbal
PC Skills
- Excellent knowledge in MS Office applications
- Proficient use of Excel for reporting and analysis
- Strong analytical skills
Personal Skills
- Flexible with the ability to manage a demanding and changing workload
- Excellent communication, presentation and time management skills
- Self-driven and motivated.
- Innovative and initiative individual.
- Ability to work in a team and independently
Job Application:
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