Account Advisor II – Restaurants’ Operations

Role Summary

Responsible to execute onboarding calls and performance-related calls to partners and support them with their operational problems

What’s On Your Plate?

  • Onboarding Cases
  • Receiving and handling the onboarding cases in a timely manner
  • Conduct a test run to make sure all the attributes are in order and aligned after that take the restaurant live on Talabat website.
  • Following the onboarding processes and steps with good communication with related parties
  • Restaurant’s Operational Performance
  • Executing restaurant quality measures based on operational KPIs tracked
  • Building a professional relationship with partners and providing solutions to their problems or directing them to the relevant departments
  • Changing restaurant status as per business needs or clients’ requests to avoid any discrepancies
  • Answering Restaurant Enquiries
  • Respond to the restaurant for their queries or information by email
  • Resolving their transmission-related problems when necessary

Job Application:

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