Account Advisor II – Restaurants’ Operations
Responsible to execute onboarding calls and performance-related calls to partners and support them with their operational problems
What’s On Your Plate?
- Onboarding Cases
- Receiving and handling the onboarding cases in a timely manner
- Conduct a test run to make sure all the attributes are in order and aligned after that take the restaurant live on Talabat website.
- Following the onboarding processes and steps with good communication with related parties
- Restaurant’s Operational Performance
- Executing restaurant quality measures based on operational KPIs tracked
- Building a professional relationship with partners and providing solutions to their problems or directing them to the relevant departments
- Changing restaurant status as per business needs or clients’ requests to avoid any discrepancies
- Answering Restaurant Enquiries
- Respond to the restaurant for their queries or information by email
- Resolving their transmission-related problems when necessary
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