Agency Account Manager

Agency Account Manager is Needed for Robot Marketing Agency


-Build long-term, trusting relationships with our customers.

-Handle customer complaints, find solutions to their issues, and maintain a positive relationship between both parties for future business ventures. Assist with challenging client requests or issue escalations as needed

-Investigate and determine clients wants and needs, and make sure each department meets the needs of the clients and customers.

-Present and train on digital media strategies to clients

-Analyze the effectiveness of digital campaigns

-Recommend, design and implement digital strategies to increase ROI

-Set up a list of KPIs to track for each client, Forecast and track key account metrics

-Keep abreast with new trends in digital technology

-Ensure the timely and successful delivery of our solutions according to customer needs and objectives

-Prepare reports on account status and clearly communicate the progress of monthly/quarterly initiatives to internal and -external stakeholders

-Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.

-Collaborate with sales team to identify and grow opportunities within territory. You will need to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.


-Experience in Digital Marketing for 5+ years (performance marketing campaigns)

-Experience in leading and managing teams highly preferred (1-3 years)

-You have to be a strong communicator and able to manage clients’ accounts properly.

-Must be knowledgeable and an efficient problem solver to be able to provide customers with the most effective solutions.

-Significant experience in ecommerce and/or coaches in the GCC and beyond

-Ability to hit the ground running with no significant direction

-Outstanding reporting and presentation skills

-Excellent client-facing and internal communication skills

-Excellent written and verbal communication skills (Fluent in English and Arabic)

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