GLCM Associate – GBB Client Servicing, GSC
فرصة شاغرة فى بنك HSBC ك GLCM Associate – GBB Client Servicing, GSC.
- Must have bachelor’s degree
- Must be proficient in English (Written/Spoken) with good typing skills
- Open to working flexible shifting schedules
- Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
- Takes pride in delivering what is promised in line with the customer and service expectations
- Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
- Ability to work in a high-volume, fast paced environment is required
- Proficiency with personal computers and basic software packages and specialised applications
- Excellent verbal and written communication skills and is polite and friendly at all times
- Displays patience and empathy
- Flexibility to work shifts.
- Answer calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
- Delivers what is promised in line with customer expectations
- Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
- Customers / Stakeholders
- Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
- Generating customer loyalty through strong knowledge of key products and services
- Owns and resolves issues and understands how and when to escalate
- Operational Effectiveness & Control
- Knowledge of and implementation of the Group compliance policy, Operational Risk and SOX
- Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external ‘regulators’
- Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres