GLCM Associate – GBB Client Servicing, GSC

فرصة شاغرة فى بنك HSBC ك GLCM Associate – GBB Client Servicing, GSC.


  • Must have bachelor’s degree
  • Must be proficient in English (Written/Spoken) with good typing skills
  • Open to working flexible shifting schedules
  • Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
  • Takes pride in delivering what is promised in line with the customer and service expectations
  • Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
  • Ability to work in a high-volume, fast paced environment is required
  • Proficiency with personal computers and basic software packages and specialised applications
  • Excellent verbal and written communication skills and is polite and friendly at all times
  • Displays patience and empathy
  • Flexibility to work shifts.

Job Description:

  • Answer calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
  • Delivers what is promised in line with customer expectations
  • Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
  • Customers / Stakeholders
  • Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
  • Generating customer loyalty through strong knowledge of key products and services
  • Owns and resolves issues and understands how and when to escalate
  • Operational Effectiveness & Control
  • Knowledge of and implementation of the Group compliance policy, Operational Risk and SOX
  • Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external ‘regulators’
  • Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres

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